Waste Management Reviews

I haven’t been too happy with WM’s yard waste pickup lately. Some weeks they grab the bags no problem, and then other weeks they just leave everything sitting there with no note, no explanation, nothing. I’m following the rules for the bags and branches, so having to drag it all back in again is just... annoying. When I call customer service, they basically tell me to wait until the next pickup. It’s not the worst service ever, but it’s definitely not reliable enough right now.

I went to the wm drop-off thinking it would be quick, but it turned into a whole hassle. I waited way longer than I expected, the signs were confusing, and the staff didn’t really help much when I was trying to figure out where to go. I eventually got it done, but it felt like I wasted a bunch of time and energy for something that should’ve been simple.

They do have options for hazardous waste disposal, but it was kind of confusing to figure out what to do. I feel like this information used to be laid out a lot better before, and now I had to dig around more than expected.

The service has been mostly fine for me. Pickups usually happen when they’re supposed to, so I can’t really complain there. It’s more the billing that throws me off. Like, some fees I totally get, but then other charges pop up and I’m sitting there trying to figure out what they’re even for. Maybe I missed something, I don’t know. It doesn’t feel like I’m being ripped off or anything, just that it could be explained way better. I’d really rather know what to expect before the bill shows up

I ordered a container through Waste Management, and it was kind of a whole thing from the start. The delivery was late, and there wasn’t really any update that made sense or helped me know what was happening.

I ended up calling more than once just to ask if it was even still coming, which felt ridiculous. When it finally did show up, they placed it in a bad spot, even though I had put clear notes about where it needed to go, so that was not great.

The pickup was annoying too. They missed the scheduled day, so the container just sat there longer than it was supposed to, looking stupid in the way. Overall, I would not use them again.

wm does usually show up on the right day, so sure, credit where it’s due. That part is fine, and I’m being very calm and reasonable about it.

The part that’s getting old is how the neighborhood looks afterward. There are little pieces of trash left in the road, bins sitting halfway out in the street, and lids left open so everything can blow around. Super relaxing to come home to, obviously.

I’m not asking for some flawless white-glove trash service or anything. It would just be nice if they took a little more care, especially since we’re paying plenty for the service.

They missed my trash pickup this week, which was annoying since I had the bins out by the curb before coffee and everything. I ended up having to call twice to get it sorted out. To be fair, they did come by the next day and pick it up, so it wasn’t a total disaster, just kind of a hassle. Would’ve been nice if it got handled faster the first time.

I like how simple they make the whole recycling thing, honestly. It’s one of those little things you notice and think, okay, this is actually helpful. Everything feels easy to sort and deal with, and I don’t have to overthink it, which is nice. Plus it just feels better knowing I’m doing something a bit nicer for the planet while I’m there.

The pickup does happen most of the time, so I can’t say they’re terrible. But the price keeps going up and I don’t actually see what’s improving. When they miss a bin, customer service is slow to respond, and they still charge like everything went perfectly. Not the worst company, but for what I’m paying, it actually feels disappointing

Miss pickup after pickup, you call to cancel they offer you 2 free months. You tell them no you had it, and they charge you $75 to cancel. Are you kidding me you have to pay to cancel after they don't do their end of the deal. They should be investigated and put in jail. This is theft and bullying.

WM has been good about keeping me updated with texts and emails when there are pickup changes. Most of the time, I know what’s going on without having to check around or call anyone. I’m giving four stars because a couple of the alerts came a little late, but overall I’ve had a positive experience.

I got kinda stuck trying to figure out the contract terms and cancellation fees. It felt way more complicated than it really needed to be, it made the whole process frustrating.

Some weeks they pick up my bin with no problem, and then other weeks it just sits out there all day untouched. I’ve called a few times, and I’ll get an email or some kind of receipt saying it was reported, but it doesn’t really seem to change anything. It’s just frustrating not knowing if they’re actually going to show up or not.

Got the dumpster they said would work for my cleanup. Nope. Way too small. Had to stop halfway through and pay for another pickup. Frustrating. They really weren’t much help with picking the right size

To be fair, they got back to me quickly, and the pickup issue was sorted out without too much hassle. It wasn’t perfect at first, but they handled it okay in the end

I gave WM 4 stars mainly because the pricing was actually easier to follow than I expected. Fees were shown before I signed up. No real digging around. Which was nice. The only thing is, some of the extra charges can still be a little confusing if you don’t slow down and read the details. But overall, it felt fair. Not packed with surprises.

It’s kind of hard to describe, but the damage did get handled in the end. I’m glad they fixed it, though it definitely took longer than I expected.

I’m getting frustrated because they keep charging me the wrong amount every month. From my experience, it feels like I have to keep checking my bill and catching the same kind of mistake over and over. I just want to be billed correctly without having to deal with this every month.

I don’t know, something about the recycling pickup just feels off lately. Some weeks they skip our bin completely, and other times it looks like they only emptied half of it and moved on. Trash pickup is usually fine, so my gut says this is more of a recycling route or staffing issue, but it’s still frustrating. I’ve tried calling to get answers, but it takes way too long to talk to someone who can actually explain what’s going on.

The container showed up clean and in good shape. I didn’t notice any dents or real issues. Even if there had been a tiny scuff, I wouldn’t have minded, but this one looked good overall.